Invalid System Time

Security Cloud Control is adapting a new way of communicating with the Secure Device Connector (SDC). To facilitate this, Security Cloud Control must migrate your existing SDC to the new communication method by February 1, 2024.

Note

If your SDC is not migrated by February 1, 2024, Security Cloud Control will no longer be able to communicate with your devices through the SDC.

Security Cloud Control's operations team attempted to migrate your SDC but was unsuccessful because your SDC system time was 15 minutes ahead or behind the AWS system time.

Please follow the steps below to correct the system time issue. Once this problem is resolved, we will be able to proceed with the migration.

Procedure

Step 1

Login to your SDC VM throught the VM terminal or by making an SSH connection.

Step 2

At the prompt, enter sudo sdc-onboard setup and authenticate.

Step 3

You are now going to respond to the SDC setup questions as if you are were setting up the SDC for the first time. Re-enter all the same passwords and network information as you had before, except take special note of the NTP server address:

  1. Reset the root and Security Cloud Control user passwords with the same passowrds you used to setup the SDC.

  2. When prompted, enter y to re-configure the network.

  3. Enter the value for IP address/CIDR as you had before.

  4. Enter the value for the network gateway as you had before.

  5. Enter the value for the DNS Server as you had before.

  6. When prompted for the NTP server, be sure to provide a valid NTP server address, such as time.aws.com.

  7. Review the values you provided and enter y if they are correct.

Step 4

Validate that your time server is reachable and synchronized with your SDC by entering date at the prompt. The UTC date and time are displayed and you can compare it to your SDC time.

What to do next

Contact the Cisco Technical Assistance Center (TAC) once you have completed these steps, or in case you encounter any errors. Once you have successfully completed these steps, the Security Cloud Control operations team can complete your SDC migration to the new communication method.