Troubleshoot Device Connectivity with the SDC
Use this tool to test connectivity from Security Cloud Control, through the Secure Device Connector (SDC) to your device. You may want to test this connectivity if your device fails to onboard or if you want to determine, before on-boarding, if Security Cloud Control can reach your device.
Procedure
Step 1 | In the left pane, click , and click the Secure Connectors tab. |
Step 2 | Select the SDC. |
Step 3 | In the Troubleshooting pane on the right, click Device Connectivity. |
Step 4 | Enter a valid IP address or FQDN and port number of the device you are attempting to troubleshoot, or attempting to connect to, and click Go. Security Cloud Control performs the following verifications: |
Step 5 | If you continue to have issues onboarding or connecting to the device, contact Security Cloud Control support. |