New Certificate Detected

If you upgrade a device that has a self-signed certificate and a new certificate is generated after the upgrade process, Security Cloud Control may generate a "New Certificate Detected" message as both a Configuration Status and Connectivity status. You must manually confirm and resolve this issue before you can continue managing it from Security Cloud Control. Once the certificate is synchronized and the device is in a healthy state, you can manage the device.

Note

When you bulk reconnect devices more than one managed device to Security Cloud Control at the same time, Security Cloud Control automatically reviews and accepts the new certificates on the devices and continues to reconnect with them.

Use the following procedure to resolve a new certificate:

Procedure

Step 1

In the left pane, click Security Devices.

Step 2

Click the Devices tab.

Step 3

Click the appropriate device type tab.

Step 4

Use the filter to display devices with a New Certificate Detected connectivity or configuration status and select the desired device.

Step 5

In the action pane, click Review Certificate. Security Cloud Control allows you to download the certificate for review and accept the new certificate.

Step 6

In the Device Sync window, click Accept or in the Reconnecting to Device window, click Continue.

Security Cloud Control automatically synchronizes the device with the new self-signed certificate. You may have to manually refresh the page to see the device once it's synced.