Troubleshoot Insufficient Licenses

If the device connectivity status shows "Insufficient License", do the following:

  • Wait for some time until the device attains the license. Typically it takes some time for Cisco Smart Software Manager to apply a new license to the device.

  • If the device status doesn't change, refresh the Security Cloud Control portal by signing out from Security Cloud Control and signing back to resolve any network communication glitch between license server and device.

  • If the portal refresh doesn't change the device status, perform the following:

Procedure

Step 1

Generate a new token from Cisco Smart Software Manager and copy it. You can watch the Generate Smart Licensing video for more information.

Step 2

In the left pane, click Security Devices.

Step 3

Click the Devices tab.

Step 4

Click the appropriate device type tab and select the device with the Insufficient License state.

Step 5

In the Device Details pane, click Manage Licenses appearing in Insufficient Licenses. The Manage Licenses window appears.

Step 6

In the Activate field, paste the new token and click Register Device.

Once the token is applied successfully to the device, its connectivity state turns to Online.