Export The Workflow

We strongly recommend exporting the workflow of a device that is experience issues prior to opening a support ticket. This additional information can help the support team expeditiously identify and correct any troubleshooting efforts.

Use the following procedure to export the workflow:

Procedure

Step 1

In the left pane, click Security Devices.

Step 2

Click the Devices tab to locate your device.

Step 3

Click the appropriate device type tab and select the device you need to troubleshoot.

Use the filter or search bar to locate the device you need to troubleshoot. Select the device so it is highlighted.

Step 4

In the Device Actions pane, select Workflows.

Step 5

Click the Export button located at the top right of the page, above the table of events. The file automatically saves locally as a .json file. Attach this to any emails or tickets you open with TAC.