Troubleshoot SecureX

You may experience errors, warnings, and issues while attempting to use CDO in conjunction with SecureX. For issues seen in the SecureX UI, you must use the SecureX documentation. See SecureX's Support for more information.

CDO UI Troubleshooting

To open a case about the CDO module within SecureX, see the Support section of SecureX's Terms, Privacy, Support for more information.

OAuth Error

You may encounter an oAuth error with this message: "The user does not seem to have all the required scopes or sufficient privilege." If you experience this issue, consider the following possibilities:

Your account may not be activated. See https://visibility.test.iroh.site/ and use your registered email address to see if your account is activated or not. If the account is not activated, your CDO tenant may not be merged with SecureX; you must contact Cisco TAC to resolve this issue. See Contact Cisco TACfor more information.