Troubleshoot the Executive Summary Report

You may go to generate a Network Operations Report and not see the results you are expecting, or any data at all. In some cases, the summaries may display No data available. Consider the following scenarios:

• Security Cloud Control polls for events every hour from the time the device is onboarded. Some scheduled events can trigger multiple jobs that are polled at varying time intervals, from every 10 minutes, 60 minutes, 6 hours, or 24 hours. If the selected devices have just been onboarded, there may not be enough time to collect and compile data.

• You may have insufficient smart licenses. Only devices that have sufficient licenses generate data. See FDM-Managed Device Licensing Types to determine which smart licenses you required to generate the desired data.

• Logging is not enabled for access control rules. See Logging Settings in an FDM-Managed Access Control Rule for more information.

• The time range you selected may have an insufficient amount of data to display, or an access control rule may not have been triggered within the selected time range. Toggle between the Time Range options and determine if a different time period affects the report.