Troubleshoot ASA Remote Access VPN

This section discusses some of the troubleshooting issues that may occur when configuring remote access VPN on an ASA device.

Missing Information on the RA VPN Monitoring Page

This issue may occur if the outside interface is not enabled for Webvpn.

Resolution:

  1. In the left pane, click Security Devices and then click the ASA tab.

  2. Select the RA VPN headend ASA device that is having issues.

  3. In the Management pane on the right, click Configuration.

  4. Click Edit and search for ‘webvpn’.

  5. Press Enter and add enable interface_name. Here, the interface_name is the name of the outside interface to which users connect when making the remote access VPN connection. Although this is normally the outside (internet-facing) interface, choose whichever interface is between the device and the end-users you are supporting with this connection profile.

    For example:

    webvpn

    enable outside

  6. Click Save.

  7. Preview and deploy the configuration to the device.