Dispute URL Category and Reputation

If you disagree with a category or reputation assigned by Talos, you can submit a request for re-evaluation.

Before you begin

You will need your Cisco account credentials.

Procedure

Step 1

In the CDO web interface, do one of the following:

Location of Dispute Option

Path to Dispute Option

Cloud Services configuration page

a. Navigate to the System > Integration > Cloud Services page.

b. Select Dispute URL categories and reputations.

Manual URL Lookup page

a. Navigate to the manual URL Lookup page: Analysis > Advanced > URL.

b. Look up the URL in question.

c. To see Dispute at the end of the table row, hover over the relevant entry in the list of results, then click dispute.

URL Connection Event

a. Navigate to any page under the Analysis > Connections menu that has a table that includes URLs.

b. Right-click an item in the URL Category or URL Reputation column (show hidden columns if needed) and select an option.

The Talos web site opens in a separate browser window.

Step 2

Sign in to the Talos site with your Cisco credentials.

Step 3

Review the information and follow the instructions on the Talos page.

Step 4

Look for information on the Talos site about how submitted disputes are handled and what response to expect, if any.

The dispute process is independent of Firepower products.