Troubleshoot the TS Agent Identity Source

For other related troubleshooting information, see Troubleshoot Realms and User Downloads and Troubleshoot User Control.

If you experience issues with the TS Agent integration, check the following:

• You must synchronize the time on your TS Agent server with the time on the CDO.

• If the TS Agent monitors the same users as another passive authentication identity source (ISE/ISE-PIC), the CDO prioritizes the TS Agent data. If the TS Agent and a passive identity source report activity by the same IP address, only the TS Agent data is logged to the CDO.

• Active FTP sessions are displayed as the Unknown user in events. This is normal because, in active FTP, the server (not the client) initiates the connection and the FTP server should not have an associated user name. For more information about active FTP, see RFC 959.

For more troubleshooting information, see the Cisco Terminal Services (TS) Agent Guide.